Shipping & Returns
We, revitalash.bh, make every effort to ensure the quality of our products and ensure that your purchases arrive to you in good condition. If, for any reason, you encounter a problem with your order, please email us at customercare@revitalash.bh or contact our customer service number: +97332000012 via WhatsApp, and we will do our best to resolve any issues. We, revitalash.bh, are committed to the quality of our products. If you encounter any problems, please notify us within 3 days of receiving your order, and we will be happy to offer you an alternative, as appropriate. Please note that we will not be able to refund postage and shipping charges unless the products are defective. Please note that if the product is shipped and received safely, our return or exchange policy does not apply, as the company does not guarantee proper storage conditions. Upon receipt of the products, we will settle any return through the settlement provider originally used to purchase the products (PayPal, credit card, Tamara, or similar). A confirmation email will be sent to the email address you provided.
Defective Products:
Revitalash.bh will only accept returns of defective products, provided they are in their original condition. We will not accept returns of opened products unless they are defective. If you open the defective product and return it (you will be responsible for the return shipping costs), revitalash.bh will hand it over to the manufacturer for inspection. If the manufacturer determines that the product is defective, you can then choose between a full refund (including the return shipping costs) or a replacement product.
Cancellation Policy:
We facilitate the delivery process so that your order can be dispatched promptly for preparation and shipping. If you wish to cancel an order, Please email us immediately at customercare@revitalash.bh or contact our customer service number: +97332000012 via WhatsApp, and we will do our best to cancel your order. However, if your order has already been shipped and received, our return and exchange policy does not apply. Orders canceled after leaving our company will be considered returns. Therefore, our return policy will apply. If you have further questions regarding our returns policy, please feel free to contact us at customercare@revitalash.bh or contact our customer service number: +97332000012 via WhatsApp, and we will be happy to hear from you.
Disclaimer of Warranty and Limitation of Liability:
The Company does not represent or assume responsibility for the accuracy or validity of any opinion, advice, or statement made available on the Company's websites or for any offensive, defamatory, or obscene content posted through the Company's websites. Under no circumstances will the Company be liable for any loss or damage caused by your reliance on information obtained from the content available on the Company's websites. You are responsible for evaluating the accuracy, completeness, or usefulness of any information, opinions, advice, or other content available on the Company's websites. Please seek professional advice, as appropriate, regarding the evaluation of any specific information, opinions, advice, or other content, including, but not limited to, financial, health, or lifestyle-related information, opinions, advice, or other content.
Damaged Goods:
If goods arrive damaged, please contact our Customer Service Department via email at customercare@revitalash.bh or contact Customer Service at +97332000012 via WhatsApp within 24 hours, including your order number and a description of your products. Do not dispose of damaged or shipped products until you have contacted Customer Service via the email or number provided for instructions. We may request the return of damaged goods. We will contact the shipping company to confirm information related to your issue so we can retrieve the damaged products, send your replacement request, or issue you a credit for the cost of the approved damaged goods. If a credit is issued for your products, a full credit for the damaged products will be issued within 10 business days of receipt of the returned shipment.
Security Policy:
revitalash.bh is committed to ensuring the security of your information. We have implemented physical, electronic, and administrative procedures to prevent unauthorized access or disclosure of this information and to safeguard and secure the information we collect online.
ORDER PROCESSING
Please note that the order processing time is up to 24 hours. This includes preparing your items, performing quality checks, and packing for shipment.
Orders that are received before 1:00pm PST Monday-Friday will be processed on the same day.
Orders after 1:00pm PST Monday-Friday will post and process the next business day.
Orders placed after 1:00pm PST on Fridays will be processed and shipped the following Monday, unless it’s a Holiday, at which time it would ship the next open and operating business day.
ORDER SHIPPING
The time for your item(s) to travel from our warehouse to your destination usually takes anywhere
from 5-7 business days from time of order dispatch*
| USA |
Standard - (USPS) | 5-7 days Next Day - (FedEx) | Next Day if ordered pre 1pm PT |
| CANADA / MEXICO |
Standard International Eco - (FedEx) | 5-7 days |
| EUROPE |
Standard International Eco - (FedEx) | 5-7 days Priority International - (FedEx) | 2-4 days |
| REST OF THE WORLD |
Standard International Eco - (FedEx) | 5-7 days Priority International - (FedEx) | 3-4 days |
*Shipping time is estimated and starts from the date of dispatch, rather than the date of order,
and can take longer than the expected date due to address inaccuracies, customs clearance procedures, holiday closures, or other reasons.
Prices shown are exclusive of US State Taxes, and do not include other taxes which may be applied in your country.
For delivery in countries/regions outside of the US, we do our best to facilitate customs clearance. However, delivery times may be delayed beyond our control by customs.
Orders posted to countries outside of the US may be subject to import charges (Duties and Taxes). RevitaLash Cosmetics accepts no responsibility for these charges and the customer is responsible for providing necessary documentation and charges and liaising with customs** to ensure timely delivery.
**We ask that you allow up to 20 working days for international orders as on occasions, delays can occur.
Please note that we are currently unable to ship to the following countries: Russia
ORDER TRACKING
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale periods and holidays. Please allow 5-7 business days for delivery of your items.
Once your package(s) have been shipped from our US location, you will receive a notification with your tracking details.
SHIPPING RESTRICTIONS
Due to regulatory requirements in Canada, Chile and Australia, we are unable to sell or ship Revitalash Advanced, RevitaLash Advanced Sensitive, RevitaLash Advanced Pro, RevitaBrow Advanced or our Volume Enhancing Foam. However, feel free to shop our colored cosmetics and if you need to find a distributor near you, please do not hesitate to reach out to our customer care team via email using customercare@revitalash.com where they will be able to assist you accordingly.
RETURNS INFORMATION
OUR 90 DAY PRODUCT PROMISE
We hope you’ll fall in love with our products, but if for any reason you are not completely satisfied with a product purchased through revitalash.com, we will gladly find a solution for you. Simply return the unused portion of your product within 90 days, and we will send you a replacement, or credit to your account, for the full amount of the purchase, less your original shipping & handling costs.
Should you have additional questions, or require further assistance, please contact our customer care
team at customercare@revitalash.com
LATE RETURNS
Your item(s) should be sent back to us within 90 days of order receipt. Returns outside this period may only be accepted at the discretion of RevitaLash Cosmetics, and if accepted, will be replaced with a gift card in the amount equal to the product purchase amount less shipping and handling costs.
PRODUCT VARIATIONS
We have made every effort to accurately depict the color of the products that appear on the RevitaLash Cosmetics website. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
RETURNING YOUR PURCHASE
Once you’ve made the decision to return your product, please note you have 90 days from the date you received your order to return it. Please follow the below steps when initiating your return:
- Start you return here or reach out to our customer care team at customercare@revitalash.com
- Enter your order number and email address to locate your order.
- Select which items you would like to return.
- Select the reason for your return.
- Select where and how you would like to return your product to us.
- Submit your return
- You will receive an email directly from FedEx. This email will include your prepaid return label. Please print this label and place it on the outside of the box, or envelope, containing the product you are returning. Should your return label not appear in your inbox, please check your junk or spam folder.
Once completed, please drop-off your package at your nearest FedEx location. Once we have received your return at our warehouse, our Returns Department will begin processing your return. This process typically takes about 7-10 business days.
ADDITIONAL INFORMATION
To ensure your return reaches us promptly, and is covered by our free returns policy, note that items must be returned from the same country to which they were delivered. Orders returned outside the US may incur additional charges or be delayed in, or held up by customs.
We prefer that items are returned to RevitaLash Cosmetics via FedEx so that they are protected and insured. You can return using any secure means, but we may not be able to accept liability. If you choose to do this, please send your return to the following address:
Athena Cosmetics
2510 E. Sunset Rd
Bldg. 5 Ste 175
Las Vegas, NV 89120
United States of America
RECEIVING A REFUND
You can choose to receive your refund either as a gift card redeemable on our website or back to the original payment method such as a credit card. If you paid for your order with a gift card, your gift card will be credited for the purchase amount less your shipping charges.
The processing time for your refund may vary depending on the payment method and processing times between payment providers: Please allow at least 10 business days for returns/refunds to be processed.
Credit Card: We will credit your account within 10 business days upon receipt of your returned product. Please allow 5-7 business days for the refund to be visible in your account.
PayPal: Your refund will be visible in your PayPal account within 5-7 business days of your refund being issued.
AfterPay: Purchases made using AfterPay will be credited back to your card within 5-7 business days of your refund being issued.
Gift Card: If a gift card was originally used to make your purchase, any refund due to you will be credited back to that same gift card.
Your shipping costs will be excluded unless the returned item is determined to be faulty.
REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience easy and seamless. We do monitor the number of returns & replacement orders made by customers and continued returns in breach of our terms of use will be flagged and may, at our discretion, lead to the closure of your RevitaLash Cosmetics account or future orders being refused.
REPLACEMENT ORDERS
Replacement orders are initiated under specific circumstances, such as product defects or missing items, and are typically sent using USPS or FedEx. In the case of defective products, it is required to request a replacement within our 90 day product promise. Orders that were not delivered by USPS will be shipped FedEx Ground with a signature requirement. If signature requirement cannot be obtained for any reason, a replacement will not be authorized.
Customers seeking replacements for defective items must provide their request with photographs of the defective products. We make every effort to process replacement orders on the same day contact is made, provided it falls within our business hours of Monday through Friday 8:00am to 4:00pm PST, excluding holidays.